Shipping Details

• All in-stock orders will be shipped the same day (excluding weekends & holidays) and are guaranteed to be at your door within 14 days to a US zip code if you requested ground shipping. For expedited shipping (3-Day or Next-Day shipping), you will be charged extra shipping in order to get it to you in time.
• We accept the following Credit Cards: MasterCard, VISA, Discover, and American Express.
• Prices are subject to change without notice. Stock is subject to prior sale.
• Delivery to carrier constitutes delivery to customer.
• Orders paid for by bank wire will be subject to a $250 order minimum, or a $25 service charge.
• Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide.
• KM61.com will only refund shipping charges when the carrier has failed to meet the delivery commitment and issued credit to KM61.com The decision made by a carrier regarding a claim for refund is final.
• Customer must be sure to communicate correct shipping address to KM61.com. All shippers will be charged a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address.
• The shipping company will NOT accept special shipping instructions other than the "Ship To" Name and Address.
• Exchanges shipped through the mail are also subject to this shipping fee. If we are shipping your order out of state, it is not subject to sales tax (California - 7.75%).
• We reserve the right to cancel an order at our discretion if an item is priced incorrectly.
• Federal Express has sole discretion for deliveries when shipments have a value greater than $500. They may not be released without a signature even where the release is otherwise authorized. Contact Federal Express with any questions at 1-800-463-3339.

International Customers

• Customer is responsible for all duty rates, customs and brokerage fees - this amount is automatically calculated when you click check out for specific countries (Click here for details).
• Due to security measures that are being taken for card holder protection, there is a $250 order minimum, or a $25 service charge will be applied.
• International orders are shipped by Federal Express/UPS/USPS and will be billed at our cost.
• International orders can only be shipped to the billing address for the credit card being used or if you want to pay by wire transfer, bankers check or draft we can ship to any address in the world once we receive payment.
• Orders to Canada will be shipped via US Mail, which does not allow package tracking. There may be additional taxes and duty fees. There may also be delays as the package goes through customs.

60/120-Day Returns

At KM61.com, we are proud to offer the most flexible return policy: a 60/120-day Satisfaction Guarantee on all of our merchandise.

• If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund.
• If it is within 60 days and the items are used or not returned with original packaging, it's not a problem, we will e-mail to you a gift certificate for 75% that can be used to purchase any product we sell on KM61.com.
• If it is between 60 - 120 days and the items are in new condition, we will e-mail to you gift certificate for 100% that can be used to purchase any product we sell on the KM61.com website.
• No need to contact us for a Return Merchandise Authorization (RMA) – simply include the RMA Form on the back of your receipt or you can download the form at RMA Form. To ensure that your return/exchange is handled in a timely manner, please include a copy of your receipt.

To return an item, just follow the directions below and we’ll take care of the rest!

1. Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
2. Please include the RMA Form with a copy of your receipt.
3. Send your package via UPS, Federal Express or insured Parcel Post. (Please note that shipping charges cannot be refunded.)

In the event of any questions or problems, or if the product received was defective or damaged, please contact our Customer Service department within 60 days of receiving your product. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-888-TRY-KM61 Monday through Friday 10 am - 4 pm Pacific Coast Time or by emailing us at support@km61.com.

One-Click International Checkout System

When you order products online,
all duties and taxes will be automatically calculated.

- No More Extra Steps -

What you see as the grand total is what you pay, duties and taxes included.