KM61.com
RMA Form

At KM61.com, we offer a 60/120-day Satisfaction Guarantee on all of our merchandise.
To return an item, just follow the directions below and we'll do the rest!
A Return Merchandise Authorization number is NOT required.

  • If it is within 60 days and the items are in new condition with original packaging, there is a 100% credit or refund on any item.
  • If it is within 60 days and the items are used or not returned with original packaging, it's not a problem, we will e-mail to you gift certificate for 75% that can be used to purchase any product we sell on the KM61.com website.
  • If it is between 60 - 120 days and the items are in new condition, we will e-mail to you gift certificate for 100% that can be used to purchase any product we sell on the KM61.com website.
  • A Return Merchandise Authorization (RMA) is never required.
    To return an item, just follow the simply directions below and we’ll take care of the rest!
  1. Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their
    original manufacturer's packaging.
  2. Please include the return form below with a copy of your receipt.
  3. Send your package via UPS or insured Parcel Post. (Please note that shipping charges cannot be refunded)

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department within 60 days of receipt. We will make every effort to resolve the problem as quickly as possible. Customer Service can be reached at 1-888-TRY-KM61 Monday through Friday 10 am - 4 pm Pacific Coast Time or by emailing us at support@km61.com.

To help us process your returns quickly, please fill out this form and include it in the box with your return.

First Name: _______________________________________ Last Name: ________________________________________
Address: ____________________________________________________________________________
City: ________________________________________________ State: __________________ Zip: _________________
Phone: ______________________________________________ Order #: ____________________________________
Reason for Return:
  __ Damaged
__ Defective
__ Dissatisfied
__ Incorrect Item(s) Shipped
__ Wrong Size
__ Other (please explain below)
Used: Yes __ No __
Would you like to: (Please select one)
  __ Exchange __ Return (please select one):
      __ Electronic Gift Certificate
      __ Refund
__ Repair (please explain below)
Explanation: (required for exchange or repair)
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________

OFFICE USE ONLY
Postmark Date: ____________ Box Opened by: __________ Analysis Date: __________ Resolution Date: __________
Qty SKU Description Repair Exchange
for SKU
Used
Refund
New
Refund
Return Old
Refund
                 
                 
                 
                 
                 
                 

Questions?
  Phone:   1-888-TRY-KM61 (879-5661)
  Email:   support@km61.com
Return your package to:
  KM61.com Returns Department
  1752 Langley Avenue
  Irvine, CA 92614